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Unitrends Platinum Support - extended service agreement (renewal) - 5 years - shipment
Unitrends Platinum Support - extended service agreement (renewal) - 5 years - shipment
- Price:
$10,567.99
- Availability:
- Mfr #: RS-713SPL-UNT60-R
- UNSPSC #: 81111812
- Item #: 006122602
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | Unitrends Recovery-713S ¦ Unitrends Backup Appliances Recovery-713 |
Details
| Service & Support | Extended service agreement - replacement - 5 years - shipment - response time: next business day ¦ Technical support - phone consulting - 5 years - response time: 1 business hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 3 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 6 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 5 years - response time: 10 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 5 years ¦ New releases update - 5 years |
General
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day |