Whether or not you have formal agreements with network users, they have expectations of network and application performance. Many times those expectations are unrealistic. In order to get everyone on the same page, you need to baseline performance of IT services and then report back to users on compliance with agreed upon delivery. Service level management reporting helps you to define realistic service objectives and then to verify how well your department meets what was agreed upon. Long-term performance trend reports also highlight issues that affect business operations so you can proactively work to provide the high-quality network experience that users expect.
nGenius Application Service Level Manager creates clear, concise reports out of complex service level data, verifying actual service delivered against agreed upon business goals. Using NetScout's Active Agents, it continuously measures response-time and availability of network- and Web-enabled services. nGenius Application Service Level Manager provides the consistency and predictability necessary to proactively manage the increasingly important online business experience.