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Cisco Partner Support Service extended service agreement - 1 year - shipment
Cisco Partner Support Service extended service agreement - 1 year - shipment
- Price:
$863.99
- Availability:
- Mfr #: CON-PSUP-ISR4321K
- UNSPSC #: 81111811
- Item #: 005167793
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Need Help?
Contact Zones Online support at 800.408.9663
Compatibility Information
Designed For | P/N: ISR4321/K9, ISR4321/K9-RF, ISR4321/K9-WS, ISR4321R/K9 |
Details
Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 hours - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 hours - availability: business hours / Monday-Friday - severity level 4 ¦ Technical support - remote diagnosis - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Intrusion definitions update - 1 year |
General
Service Included | Advance parts replacement |
Location | Shipment |
Full Contract Period | 1 year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |