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HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - extended service agreement - 5 years - on-site
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - extended service agreement - 5 years - on-site
- Price:
$12,966.99
- Availability:
- Mfr #: HV5T9E
- UNSPSC #: 81111812
- Item #: 008796561
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: 869848-291, 869848-B21, 869848R-B21, 869851-AA1, 869852-AA1, 869853-AA1, 869854-B21, 869854-B21#0D1, 869854-B21#ABA, 869854-B21#ABJ, 869854-B21#B19, 869854-B21#UUF, 869854R-B21, 869854R-B21#B19, 878213-B21, 878213-B21#0D1, 878213-B21#ABA, 880396-AA1, P05673-291, P05673-AA1, P05673-B21, P05673R-B21, P05676-AA1, P21273-291, P21273-AA1, P21273-B21, P21273R-B21, P22709-291, P22709-AA1, P22709-B21, P22709R-B21, P22710-AA1, P40458-B21, P40459-B21 |
Details
| Service & Support | Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 5 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 5 years ¦ Comprehensive defective material retention - 5 years |
General
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |