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HPE Pointnext Tech Care Essential Service - extended service agreement - 3 years - on-site
HPE Pointnext Tech Care Essential Service - extended service agreement - 3 years - on-site
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- Price:
$1,306.99
- Availability:
- Mfr #: HU4A6A3#WAG
- UNSPSC #: 43201503
- Item #: 008812597
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Compatibility Information
Designed For | P/N: 876862-B21, 876862R-B21, P02148-001, Q8T65A, Q8U49A, Q8U50A, Q8U51A, Q9F00A, Q9F01A, Q9V04A, Q9V04B, Q9V05A, Q9V05B, Q9V06A, Q9V06B |
Details
Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years |
General
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 3 years |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |