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HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site
HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site
- Price:
$664.99
- Availability:
- Mfr #: H41J0PE
- UNSPSC #: 81111811
- Item #: 009244769
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: 778640-291, 778640-AA1, 778640-B21, 778640R-B21, 778641-291, 778641-AA1, 778641-B21, 778641R-AA1, 778641R-B21, 778685-B21, 778685-B21#0D1, 778685-B21#ABA, 778685-B21#B19, 778685R-B21, 778685R-B21#AKM, 778685R-B21#B19, 778686-B21, 778686-B21#0D1, 778686-B21#ABA, 778686-B21#B19, 787217-B21, 787217-B21#0D1, 787217-B21#ABA, 787217-B21#B19, 787217R-B21, 787217R-B21#AKM, 787217R-B21#B19, 788146-S01, 788147-S01, 788148-425, 788149-425, 788150-AA5, 788152-375, 788153-375, 791166-295, 791167-295, 821796-P01, 830013-291, 830013-B21, 830013R-B21, 833869-291, 833869-AA1, 833869-B21, 833869R-B21, 840616-S01, 840617-S01, 840618-AA5, 840619-AA5, 840625-425, 840626-425, 840627-295, 840629-375, 840630-375, 845716-AA5, M1G10A, P8Y70A, P8Y72A, P8Y73A, P8Y74A, P9J03A |
Details
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 1 year ¦ Defective media retention - 1 year |
General
| Service Included | Parts and labor |
| Type | Extended service agreement |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |