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HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site
HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site
- Price:
$1,637.99
- Availability:
- Mfr #: H36E9PE
- UNSPSC #: 81111811
- Item #: 009245733
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Contact Zones Online support at 800.408.9663
Compatibility Information
Designed For | P/N: 863442-B21, 863442-B21#0D1, 863442R-B21, 863445-B21, 863445R-B21, 863446-B21, 863446R-B21, 863447-B21, 863447R-B21, 875938-B21, P02057-S01, P06804-B21, P06804R-B21, P09524-B21, P09524-B21#0D1, P09524R-B21, P09525-B21, Q8T38A, Q8T39A, Q9F13A |
Details
Service & Support | Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 1 year ¦ Technical support - outage management - 1 year ¦ Comprehensive defective material retention - 1 year |
General
Service Included | Parts and labor |
Type | Extended service agreement |
Location | On-site |
Full Contract Period | 1 year |
Repair Time | 6 hours |
Service Availability | 24 hours a day / 7 days a week |