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HPE 1Y PW TC BAS WDMR DL580 GEN9 WOV SVC
HPE 1Y PW TC BAS WDMR DL580 GEN9 WOV SVC
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Compatibility Information
| Designed For | P/N: 793310-291, 793310-B21, 793310R-B21, 793312-291, 793312-B21, 793312R-B21, 793314-291, 793314-B21, 793314R-B21, 816814-291, 816814-B21, 816814R-B21, 816815-291, 816815-B21, 816815R-B21, 816816-291, 816816-B21, 816816R-B21 |
Details
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 1 year ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Defective media retention - 1 year |
General
| Service Included | Parts and labor |
| Type | Extended service agreement |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |