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HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - extended service agreement - 4 years - on-site
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - extended service agreement - 4 years - on-site
- Price:
$17,129.99
- Availability:
- Mfr #: H26M0E
- UNSPSC #: 81111811
- Item #: 009245717
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Compatibility Information
| Designed For | P/N: Q2R34A, Q2R34AR |
Details
| Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 4 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - visual remote guidance - 4 years ¦ New releases update - 4 years ¦ Technical support - phone consulting - 4 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 4 years ¦ Comprehensive defective material retention - 4 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |