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HPE Pointnext Tech Care Critical Service with Defective Media Retention - extended service agreement - 3 years - on-site
HPE Pointnext Tech Care Critical Service with Defective Media Retention - extended service agreement - 3 years - on-site
- Price:
$4,891.99
- Availability:
- Mfr #: H01X6E
- UNSPSC #: 81111811
- Item #: 009244051
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: Q2R92B, Q2R92BR, Q2R93B, Q2R93BR, Q2R94B, Q2R94BR |
Details
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labor - 3 years - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - remote diagnosis - 3 years ¦ New releases update - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ Technical support - remote monitoring - 3 years ¦ Defective media retention - 3 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |