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HPE Pointnext Tech Care Basic Service - extended service agreement - 3 years - on-site
HPE Pointnext Tech Care Basic Service - extended service agreement - 3 years - on-site
- Price:
$455.99
- Availability:
- Mfr #: H36U2E
- UNSPSC #: 81111811
- Item #: 009246885
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Compatibility Information
Designed For | P/N: 869122-B21, 869122R-B21, P09701-B21, P13940-B21, R0Z46B, R0Z47B, R0Z48B, R0Z49B, R0Z50B, R1Q19A, R1Q20A, R1Q21A, R2J91A, R6M74A |
Details
Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 3 years ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday |
General
Type | Extended service agreement |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 3 years |
Response Time | Next business day |
Service Availability | 9 hours a day / 5 days a week |