« Back
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - extended service agreement - 3 years - on-site
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - extended service agreement - 3 years - on-site
- Price:
$1,820.99
- Availability:
- Mfr #: H36T9E
- UNSPSC #: 81111811
- Item #: 009247133
- Add to Shopping List
Need Help?
Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: 869122-B21, 869122R-B21, P09701-B21, P13940-B21, R0Z46B, R0Z47B, R0Z48B, R0Z49B, R0Z50B, R1Q19A, R1Q20A, R1Q21A, R2J91A, R6M74A |
Details
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years ¦ Comprehensive defective material retention - 3 years |
General
| Service Included | Parts and labor |
| Type | Extended service agreement |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |