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HPE Pointnext Tech Care Basic Service with Defective Media Retention - extended service agreement - 4 years - on-site
HPE Pointnext Tech Care Basic Service with Defective Media Retention - extended service agreement - 4 years - on-site
- Price:
$1,885.99
- Availability:
- Mfr #: H38V9E
- UNSPSC #: 81111811
- Item #: 009244102
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Need Help?
Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: 869118-B21, 869118-B21#0D1, 869118-B21#ABA, 869118-B21#ABJ, 869118-B21#B19, 869118-B21#UUF, 869118R-B21, 869119-B21, 869119-B21#0D1, 869119-B21#ABA, 869119-B21#ABJ, 869119-B21#B19, 869119-B21#UUF, 869119R-B21, P21397-B21, P21397-B21#B19, P21397R-B21, P21398-B21, P21398-B21#ABA, P21398R-B21, P26563-B21, P26564-B21, P26565-B21, P26566-B21, P9N77I, P9N77J, P9N78I, P9N78J, P9N79I, P9N79J, Q9W00A, R0Z51A |
Details
| Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - visual remote guidance - 4 years ¦ New releases update - 4 years ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 4 years ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Defective media retention - 4 years |
General
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |