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HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site
HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site
- Price:
$953.99
- Availability:
- Mfr #: HV9R9PE
- UNSPSC #: 81111811
- Item #: 009244285
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Need Help?
Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: 590258-001, 590258-291, 590258-371, 590258-421, 590258-AA1, 590258R-001, 590258R-421, 590259-001, 590259-291, 590259-371, 590259-421, 590259-AA1, 590259R-001, 590259R-371, 590259R-421, 590259R-AA1, 590260-001, 590260-291, 590260-371, 590260-421, 590260R-001, 590260R-371, 590260R-421, 590261-001, 590261-371, 590261-421, 590261R-001, 590261R-371, 590261R-421, 590261R-AA1, 591660-B21, 591660-B21#0D1, 591660-B21#B19, 591660R-B21, 591660R-B21#B19, 592227-B21, 592227-B21#0D1, 592227-B21#B19, 592227R-B21, 605741-005, 605742-005, 663807-001, 663807-421, 663807R-001, 663807R-421, 663808-001, 663808-421, 663808R-001, 663808R-421, 663809-001, 663809-421, 663809R-001, 663809R-421, 688543-S01, 688544-S01, B3W48A, B3W49A, BW329A, BW330A |
Details
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 1 year ¦ Technical support - outage management - 1 year ¦ Comprehensive defective material retention - 1 year |
General
| Service Included | Parts and labor |
| Type | Extended service agreement |
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |