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HPE Pointnext Tech Care Basic Service with Defective Media Retention - extended service agreement - 5 years - on-site
HPE Pointnext Tech Care Basic Service with Defective Media Retention - extended service agreement - 5 years - on-site
- Price:
$3,645.99
- Availability:
- Mfr #: H02A4E
- UNSPSC #: 81111811
- Item #: 009246010
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: Q2R92B, Q2R92BR, Q2R93B, Q2R93BR, Q2R94B, Q2R94BR |
Details
| Service & Support | Extended service agreement - parts and labor - 5 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Extended service agreement - parts and labor - 5 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 5 years ¦ Extended service agreement - parts and labor - 5 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Defective media retention - 5 years |
General
| Service Included | Parts and labor |
| Type | Extended service agreement |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |