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HPE Pointnext Tech Care Critical Service Post Warranty - extended service agreement - 1 year - on-site
HPE Pointnext Tech Care Critical Service Post Warranty - extended service agreement - 1 year - on-site
- Price:
$2,234.99
- Availability:
- Mfr #: H33J5PE
- UNSPSC #: 81111811
- Item #: 009247680
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: 588963-B21, 588963R-B21, 588964-B21, 588964R-B21, 588965-B21, 588965R-B21, 588966-B21, 588966R-B21, 600332-B21, 600332-B21#0D1, 600332R-B21, 643763-B21, 643763R-B21, 643764-B21, 643764R-B21, 643765-B21, 643765R-B21, 643786-B21, 643786-B21#0D1, 643786-B21#ABA, 643786R-B21, 643786R-B21#0D1, QX917A |
Details
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 1 year - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 1 year ¦ Technical support - outage management - 1 year |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |