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Extreme Networks ExtremeWorks Premier - extended service agreement - 2 years - on-site
Extreme Networks ExtremeWorks Premier - extended service agreement - 2 years - on-site
- Price:
$366.99
- Availability:
- Mfr #: 98008-VIM5-2Y
- UNSPSC #: 81111811
- Item #: 009372444
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Compatibility Information
Designed For | P/N: VIM5-2Y |
Details
Service & Support | Extended service agreement - parts and labor - 2 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 2 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - 2 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - 2 years - response time: 8 h - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - phone consulting - 2 years - response time: immediate acknowledgment - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Training - 2 years - 4 incidents per year ¦ New releases update - 2 years |
General
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 2 years |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |