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HPE Pointnext Tech Care Critical Service Post Warranty - extended service agreement - 2 years - on-site
HPE Pointnext Tech Care Critical Service Post Warranty - extended service agreement - 2 years - on-site
- Price:
$5,368.99
- Availability:
- Mfr #: H31DHPE
- UNSPSC #: 81111811
- Item #: 009489763
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: C8R10A, C8R10AR, C8R11A, C8R11AR, C8R12A, C8R12AR, C8R13A, C8R13AR, C8R14A, C8R14AR, C8R15A, C8R15AR, C8R15AR#ABH, C8R15SB, C8R16A, C8R16AR, C8R17A, C8R17AR, C8S54A, C8S54AR, C8S55A, C8S55AR, C8S55AR#ABH, C8S56A, C8S56AR, C8S57A, C8S57AR, E7W36A, E7W38A, E7W38AR, G7Z53A, G7Z54A, H6Z83A, K2R79A, K2R79AR, K2R80A, K2R80AR, K2R81A, K2R81AR, K2R82A, K2R82AR, K2R83A, K2R83AR, K2R84A, K2R84AR, M0S99A, M0S99AR, M0T00A, M0T00AR, M0T01A, M0T01AR, M0T02A, M0T02AR, M0T25A, M0T26A, M0T27A, M0T28A, M0T29A, M0T30A, M0T31A, M0T32A |
Details
| Service & Support | Extended service agreement - parts and labor - 2 years - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 2 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 2 years ¦ Technical support - remote diagnosis - 2 years ¦ Technical support - visual remote guidance - 2 years ¦ New releases update - 2 years ¦ Technical support - phone consulting - 2 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 2 years - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 2 years ¦ Technical support - outage management - 2 years |
General
| Service Included | Parts and labor |
| Type | Extended service agreement |
| Location | On-site |
| Full Contract Period | 2 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |