The Poly Remote Monitoring Service grants customers access to the Poly Monitoring System to monitor devices on their network. It also provides customer access to the dashboard that graphically displays the status of their devices and shows real time reports. Lastly, the service provides automated alerts and standard emailed monthly reports.
The basic operation of the service requires a collector to be deployed on the customer network where the devices reside. The devices provide data to the on-premises collector, which in turn relays that information back to the Poly Hosted Monitoring System. Using that data, the Monitoring System will monitor device health, and based on the configuration, update the real-time dashboard as well as send email alerts to the customer.