Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems. To augment its own support capabilities, Ruckus Wireless teams with qualified and highly-skilled distributors and resellers who offer end-user support.
These support partners provide Level 1 and/or Lever 2 support services to end users, using support engineers who have been trained and certified on Ruckus Wireless products.
Premium support delivers access to an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via: phone, e-mail, support web. Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs.
Premium Support customers are also entitled to advanced hardware replacement if required.