eGain CallTrack is a dynamic case management and call tracking solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels.
It is one of the many innovative customer interaction products in eGain, the industry's top-rated customer engagement software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs.
eGain CallTrack will enable you to provide consistently effective interactions across social, web, contact center, and mobile channels. The result? Healthy, profitable, and long-lasting relationships with your customers!