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Palo Alto Networks Premium Support - extended service agreement - 1 year - shipment

Palo Alto Networks Premium Support - extended service agreement - 1 year - shipment

  • Price: 
    $7,058.99
  • Availability: 
  • Mfr #:  PAN-SVC-PREMUSG-3410
  • UNSPSC #:  81111811
  • Item #:  009991145
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  • cnet cat code #:  10070104
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Compatibility Information
Designed For Palo Alto Networks PA-3410
Details
Service & Support Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday - severity low ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year
General
Service Included Advance parts replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day
Pricing Type US government