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Palo Alto Networks Premium Support - extended service agreement - 1 year - shipment
Palo Alto Networks Premium Support - extended service agreement - 1 year - shipment
- Price:
$40,972.99
- Availability:
- Mfr #: PAN-SVC-PREMUSG-5430
- UNSPSC #: 81111811
- Item #: 009991142
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Compatibility Information
| Designed For | P/N: PAN-PA-5430-AC, PAN-PA-5430-DC |
Details
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity low ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |
General
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Pricing Type | US government |