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HPE Pointnext Tech Care Essential Service - extended service agreement - on-site
HPE Pointnext Tech Care Essential Service - extended service agreement - on-site
- Price:
$107.99
- Availability:
- Mfr #: HU4A7A5#ZU9
- UNSPSC #: 81111811
- Item #: 010043840
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Compatibility Information
| Designed For | HPE Alletra 9000 |
Details
| Service & Support | Extended service agreement - parts and labor - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - web knowledge base access ¦ Technical support - remote diagnosis ¦ Technical support - visual remote guidance ¦ New releases update ¦ Technical support - phone consulting - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support |
General
| Service Included | Parts and labor |
| Location | On-site |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | 1700W power supply battery kit |