MakerBot wants you to get the most from your 3D printer. The MakerBot MakerCare Protection Plans provide customers with a fast and comprehensive level of support and service that is unrivaled in the 3D printing industry. MakerCare Gold includes expedited replacement of defective parts, including accidental damage, 2 years of coverage, 1 business day response time, and service via phone, email, and live chat.