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Samsung Enterprise Tech Support Elite Multinational - remote consulting - 3 years
Samsung Enterprise Tech Support Elite Multinational - remote consulting - 3 years
- Price:
$307,974.99
- Availability:
- Mfr #: MI-OVCPAB3/REG
- UNSPSC #: 81111811
- Item #: 010344997
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Need Help?
Contact Zones Online support at 800.408.9663
Details
| Service & Support | Remote consulting - web support - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Remote consulting - web support - 3 years - response time: 4 business hours - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2 ¦ Remote consulting - web support - 3 years - response time: 24 business hours - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 3 ¦ Remote consulting - web support - 3 years - response time: 48 business hours - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4 ¦ Remote consulting - web support - 3 years - availability: 24 hours a day / Monday-Sunday - english language only ¦ Training - 3 years / 1 incident - on-site - repair time: 1 day - english language only ¦ Technical support - 3 years / 1 incident - on-site - repair time: 3 days - english language only |
General
| Service Included | Web support |
| Full Contract Period | 3 years |
| Response Time | 48 business hours |
| Service Availability | 24 hours a day / 7 days a week |
| Localization | English / EMEA |