HPE Collaborative Support Service is designed for those who purchase HPE hardware with HPE and selected third party software products. HPE Collaborative Support provides a first point of contact for your initial hardware and software support needs. HPE brings the knowledge of its technical resources around the globe to help you to resolve your hardware and basic software support issues with a call to HPE. With HPE Collaborative Support Service, you don't have to try and decide if you have a hardware or software issue. You can make the first call directly to HPE, and the HPE support professional will determine whether you have a hardware or software problem. If the reported incident is related to a selected third-party software product and cannot be resolved by applying known fixes, HPE will contact the third-party vendor and create a problem incident on your behalf under your existing support agreement with the software vendor. HPE will also provide the necessary problem documentation to help the vendor with quicker resolution of the problem. If the incident is with a covered HPE hardware product, HPE will provide technical hardware support, remotely or onsite, to resolve the reported issue.