HPE Hardware Exchange and Software Support Care Pack Service combines popular hardware and software services that enable you to increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you to resolve hardware and software problems. The HPE Care Pack service is offered on HPE networking products that have a limited lifetime warranty and HPE Visual Collaboration products. Software support provides access to the HPE Response Centers. HPE Response Center engineers work with your IT team to provide advice on software features and use, problem diagnosis and resolution, software defect identification, and access to patches. The service also provides electronic access to firmware update releases to help extend the lifecycle of your technology investment. Hardware exchange offers a reliable and fast exchange service for eligible HPE networking and HPE Visual Collaboration products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Hardware Exchange and Software Support is a cost-efficient yet convenient alternative to onsite support. Hardware exchange provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time of logging a call with HPE. Replacement products or parts are new or equivalent to new in performance. This service also provides electronic access to comprehensive support information, allowing any member of your IT staff to locate essential product and support information.