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HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 2 years - on-site
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 2 years - on-site
- Price:
$5,389.99
- Availability:
- Mfr #: H31BXPE
- UNSPSC #: 81111811
- Item #: 010698047
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: E7W30A, E7W30AR, E7W31A, E7W31AR, K2Q12A, K2Q12AR, K2Q15A, K2Q15AR, K2Q33A, M0T57A, M0T57AR, M0T58A, M0T58AR, M0T59A, M0T59AR, QQ695A, QQ695AR, QQ697A, QQ697AR, QQ698A |
Details
| Service & Support | Extended service agreement - parts and labor - 2 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 2 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 2 years ¦ Technical support - remote diagnosis - 2 years ¦ Technical support - visual remote guidance - 2 years ¦ New releases update - 2 years ¦ Technical support - phone consulting - 2 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 2 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 2 years ¦ Comprehensive defective material retention - 2 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |