HPE Proactive Care Advanced Service expands on HPE Proactive Care Service and is designed to help you maximize the benefits of IT investments, maintain IT infrastructure stability, achieve business and IT project objectives, reduce operational costs, and free your IT staff for other priority tasks. Your assigned HPE Account Support Manager (ASM) provides personalized technical and operational advice, including HPE best practices gleaned from HPE's broad support experience. HPE Proactive Care Advanced can help to save you time with real-time monitoring and analysis of your devices that are connected to HPE, creating personalized proactive reports with recommendations to help prevent problems in your IT infrastructure. Your ASM can also arrange specialist technical advice and assistance to complement your IT skills to assist with specific projects, performance improvements, or other technical needs.
Should an incident occur, reducing business impact requires a swift and comprehensive response. An HPE Technical Solution Specialist (TSS) delivers an enhanced call experience intended to provide fast incident resolution. For severity 1 incidents, a Critical Event Manager (CEM) is assigned to drive the case and provide you with regular status and progress updates.
- Product Description HPE Proactive Care Advanced Call-To-Repair Service with Defective Media Retention - extended service agreement - 4 years - on-site
- Type Extended service agreement
- Service Included Parts and labor
- Location On-site
- Full Contract Period 4 years
- Repair Time 6 hours
- Service Availability 24 hours a day / 7 days a week
- Designed For P/N: C8S84BR, C8S85BR, C8S87BR, C8S88BR, C8S89BR, C8S90BR, C8S91BR, C8S94AR, C8S98AR, C8S99AR, H6F56BR, H6F57BR, H6G08BR, H6G39AR, H6G88AR, H6G88AUR, N9Y49AR, N9Y49BR, N9Y50AR, N9Y50BR, Q0E94AR, Q0E95AR, Q1H29AR, Q1H30AR, Q1H32AR, Q1H33AR, Q1H34AR, Q1H35AR, Q1H36AR, Q2R36A, Q2R36AR, Q7F41AR
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