HPE Software Technical Support Care Pack Service provides comprehensive remote software support services for HPE software and selected third-party software. With HPE Software Technical Support, your IT staff has access to HPE Response Centers. HPE Response Center engineers work with your IT team to provide advice on software features and use, problem diagnosis and resolution, software defect identification, and access to patches. This service also provides electronic access to comprehensive support information, allowing any member of your IT staff to locate essential product and support information.