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HPE Datacenter Care Add-On Essential Service - extended service agreement - 5 years - on-site
HPE Datacenter Care Add-On Essential Service - extended service agreement - 5 years - on-site
- Price:
$1,906.99
- Availability:
- Mfr #: HU4D5A5#X0Z
- UNSPSC #: 81111811
- Item #: 010923079
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: 826041-B21, 826041R-B21, 826090-B21, 872627-B21, 872628-B21, 872628R-B21, 873945-B21 |
Details
| Service & Support | Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 5 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 5 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |