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Palo Premium Support (4 Hour) - extended service agreement (renewal) - 1 year - shipment
Palo Premium Support (4 Hour) - extended service agreement (renewal) - 1 year - shipment
- Price:
$47,575.99
- Availability:
- Mfr #: PAN-SVC-4HR-5060-R
- UNSPSC #: 81111811
- Item #: 011379965
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Contact Zones Online support at 800.408.9663
Compatibility Information
Designed For | P/N: PAN-PA-5060 |
Details
Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: 4 hours ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity level 4 ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Technical support - web support - 1 year |
General
Service Included | Advance parts replacement |
Location | Shipment |
Full Contract Period | 1 year |
Response Time | 4 hours |