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Check Point Direct Enterprise Support Elite - extended service agreement - 1 year - shipment
Check Point Direct Enterprise Support Elite - extended service agreement - 1 year - shipment
- Price:
$0.99
- Availability:
- Mfr #: CPES-SS-ELITE-1800
- UNSPSC #: 81111811
- Item #: 011542005
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Details
| Service & Support | Extended service agreement - replacement - 1 year - shipment - response time: same business day (next business day for requests after 3:00 p.m.) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 10 designated contacts / severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 10 designated contacts / severity level 2 ¦ Technical support - maintenance - 1 year - on-site - response time: 4 h - severity level 1 ¦ Product info support - web knowledge base access - 1 year ¦ Technical support - web support - 1 year ¦ New releases update - 1 year |
General
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Same business day (next business day for requests after 3:00 p.m.) |
| Service Availability | 24 hours a day / 7 days a week |