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Palo Platinum Support - extended service agreement - 3 years - shipment
Palo Platinum Support - extended service agreement - 3 years - shipment
- Price:
$4,696.99
- Availability:
- Mfr #: PAN-SVC-PLAT-820-3YR
- UNSPSC #: 81111811
- Item #: 011535527
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Compatibility Information
Designed For | P/N: PAN-PA-820 |
Details
Service & Support | Extended service agreement - advance parts replacement - 3 years - shipment - response time: NBD ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 3 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity low ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years |
General
Service Included | Advance parts replacement |
Location | Shipment |
Full Contract Period | 3 years |
Response Time | Next business day |
Pricing Type | Prepaid |