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HPE Pointnext Tech Care Essential Service with Defective Media Retention - extended service agreement - 6 years - on-site
HPE Pointnext Tech Care Essential Service with Defective Media Retention - extended service agreement - 6 years - on-site
- Price:
$11,667.99
- Availability:
- Mfr #: H39QJE
- UNSPSC #: 81111811
- Item #: 010725426
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Compatibility Information
| Designed For | HPE ProLiant DL380 Gen11 Network Choice |
Details
| Service & Support | Extended service agreement - parts and labor - 6 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 6 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 6 years ¦ Technical support - remote diagnosis - 6 years ¦ Technical support - visual remote guidance - 6 years ¦ New releases update - 6 years ¦ Technical support - phone consulting - 6 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 6 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 6 years ¦ Defective media retention - 6 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 6 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | OEM server |