< Back
Practices > Digital Workplace > IT Lifecycle Services > IT Maintenance and Support > Apple Managed Services
Service

Apple
Managed Services

Comprehensive, cost-effective expertise at your service

Get the Productive Best
From Your Team and Apple Technology

Apple Managed Services from Zones are an intelligent and cost-effective way to take traditional Help Desk services to a new level of operational efficiency and end-user satisfaction.

We developed this extensive collection of services in partnership with Apple and our modern device management vendors.

Let our experienced, certified professionals free your IT team to focus on more strategic initiatives and give your bottom line a boost at the same time.

"Apple Managed Services from Zones are an intelligent and cost-effective way to take traditional Help Desk services to a new level of operational efficiency and end-user satisfaction."

Cost-effective Managed Services

With Apple Managed Services from Zones, our Service Desk becomes the single point of IT contact for your end users. We've optimized our team for Apple with certified professionals ready to provide speedy support, including:

Managing routine activities

Resolving problems

Handling requests and incidents

Coordinating with AppleCare+ support teams for Mac and iOS hardware-related issues

Zones Service Desk

  • 24x7 L1 operations
  • Omni-channel support
  • Multi-lingual support in 10+ languages
  • Executive support and hotline for VIPs
  • Chatbot and real-time text (RTT) services for self-help and real-time translation
  • Hybrid SD-FS model
  • Level 1.5 remote support
  • CSAT and DSAT analysis
  • Balanced service scorecard approach
  • Knowledge management
  • Ongoing quality management program

Modern Device Management

  • 16x5 L2 and L3 managed support
  • HIPAA- and GDPR-compliant solution
  • Device Management and pre-provisioning
  • Enterprise systems management of your MDM environment
  • Application management and control
  • Software optimization
  • Endpoint security

Advanced & Mobile POS

  • Site preparation, training and installation of terminal at the retail stores
  • Accounting and e-commerce application integration
  • Cloud-based system data and application management
  • Inventory management
  • POS analytics and reporting
  • Software downloads, updates and managed security

Plus Apple Professional Services

We'll help you drive IT best practices, meet compliance initiatives, and ensure your environment is ready to support Apple devices. Apple Professional Services from Zones pair the insight and skills needed to deploy Apple devices in your environment – or improve the services you already provide.

Consulting services
Readiness assessment
Implementation services
Migration services
Proof of concept and pilot deployment
Automation and scripting
RECOMMENDED RESOURCE

There's a Mac for any Business

MacBook Pro and MacBook Air deliver next-level performance that end users and IT staff alike will appreciate.

Watch now

How Outsourcing Benefits
Your People and your Bottom Line

Reduced downtime

Your team will have 24/7 access to the applications and data they need – and end-user downtime will be slashed by up to 90%.

Superior user experience

Zones guarantees an enhanced end-user experience, with reduced wait times and faster problem resolution.

Optimized TCO

You'll have internet bots handling preliminary troubleshooting, which means your IT staff can be reskilled for more complex troubleshooting. This will help you save on your total cost of operations (TCO).

End-to-end support

Your staff will have certified technicians available for 24/7 support, including centralized management of the end-user environment.

Increased productivity

Zones will deliver proactive IT capabilities to your organization. You'll have analytics-driven optimization you can use to drive greater productivity for your employees.

Let us help you get the productive best from your team and Apple technology.