From Your Digital Front Door to the Point of Care, Optimize Care Access and Improve the Patient Experience
For healthcare providers struggling with critical staffing shortages, digital technologies make patient interaction and engagement easier and more cost-effective.
Consumers now expect a digital experience with most businesses they interact with, including healthcare organizations.
As a result, today's patient experience typically begins with that first virtual step through the digital front door on your website or mobile app. And every step that follows becomes as much a part of the continuum of care as the treatment you provide.
"Because the patient experience is essential to the Quadruple Aim . . . it makes sense to ensure your digital front door experience and point of care experience consistently create positive patient experiences."
Let's get digital.
Because the patient experience is essential to the Quadruple Aim...
...and in today's value-based healthcare delivery model, patient satisfaction ratings can now impact reimbursements...
...it makes sense to ensure that your digital front door experience and point of care experience consistently create positive patient experiences.
Zones can help.
As your healthcare IT (HCIT) partner for digital transformation, we can provide the end-to-end IT services, solutions, and expertise you need to:
Facilitate seamless patient experiences
Increase patient satisfaction
Help you achieve the Quadruple Aim
Automation enhances the patient experience.
Open the digital front door to patient-centric interaction and engagement.
Your digital front door experience is a powerful example of automation benefiting patients and healthcare providers. By automating patient activation, intake, and follow-up, your digital front door gives you a cost-effective solution that:
Satisfies the consumer desire for timely self-service interactions
Promotes patient engagement
Reduces the administrative burden of repetitive tasks
Helps reduce your operating costs
As you can see, the digital front door experience also helps you achieve another component of the Quadruple Aim: improve the clinician experience.
Offer a personal health assistant to help patients manage their care.
These mobile apps typically provide the same or similar digital front door features as your website – for example: find a doctor, schedule an appointment, send and receive messages, and access medical records. Additional features can include:
Doctor-patient video conferencing
Automatic appointment and medication reminders
Vital sign tracker
Symptom checker
Patient health information
We can help ensure you have the IT infrastructure, interoperability, data management and security to facilitate reliable and secure connectivity for your personal health assistant application.
Create safe and engaging patient experiences – virtually and in person.
Virtual visits and other telehealth solutions not only make healthcare more accessible but can also improve care experiences for patients and providers.
As another point in the digital front door experience, self-service kiosks automate patient check-in, form completion, payments, and wayfinding. This enhances the patient's experience while easing the burden on your staff.
Digital signage for patient status, wayfinding, general information, and real-time emergency alerts help patients and visitors without needing staff assistance.
Patient ID bracelets support the in-patient care experience by enhancing safety and security. As a key component of patient identity management, positive patient ID (PPID) is critical to protect patients from errors in medication, testing, and medical procedures.
For hospitals, patient experience impacts patients' stay evaluation. Installing tablets and TVs for in-room entertainment and information helps increase patient satisfaction.
