Jive-x

Drive new and repeat business

Jive-x is an out-of-the-box external community application that lets you connect, communicate, and collaborate with customers and partners – providing best-in-class experiences that drive brand affinity and repeat business.

Unlike Q&A forum software, Jive-x fosters deep engagement, authentic dialogue, and lasting loyalty. It's quick and cost-effective via the cloud, and has helped our customers achieve some jaw-dropping results.

Features

More ways to engage

It goes way beyond knowledge base documents and forums. From stunning videos and media-rich blogs to shared files, public and private groups, interactive discussions, and live events, Jive-x is the most powerful environment ever designed for community engagement.

Ideation

Never miss a great idea and avoid the perception that customer feedback goes into a black hole. Jive-x ideation makes it easy to capture, share, and discuss the best and brightest ideas in your community.

Integrated with the social web

Jive-x lets you manage all your online conversations in one convenient location. Discover community content in Facebook and other web resources. Automatically display Facebook fan page content and Twitter activity in your community and let resident experts respond. The responses get posted back to wherever they originated: Facebook, Twitter, you name it. All environments stay in sync and customers everywhere get the answers they need.

Point-and-click analytics

Your online community may be the richest source of customer intelligence you'll ever have. And Jive lets you mine it, with ready-made reports that reveal critical sentiments, behaviors, and motivations. Identify your fans, stay ahead of trends, and optimize your community for engagement and loyalty.