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Extended service agreement - parts and labor - 5 years - on-site - 9x5 - response time: NBD - academic, volume, Tier 2, for retail customers - for P/N: JL679A, JL679A#ABA, JL679A#ACC, JL679A#ACD, JL679A#ACE,
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Technical support - phone consulting - 1 year - 24x7 - response time: 2 h - academic, volume, Tier 2, for retail customers - for P/N: R8Q71A, R8V12A
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Extended service agreement (renewal) - parts and labor - 1 year - on-site - 24x7 - response time: 4 h - academic, for retail customers - for P/N: S0M82A, S0M82AR
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Installation / configuration - 1 incident - on-site - for HP A5120-24G EI Switch, A5120-24G-PoE+ SI Switch, A5120-48G EI Switch, A5120-48G SI Switch
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