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Extended service agreement - advance hardware replacement - 5 years (years: 2nd - 6th) - shipment - response time: NBD - must be purchased before the previous warranty expires - for Lexmark CS531dw
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Extended service agreement - advance parts replacement (for managed component only) - 3 years - shipment - 9x5 - response time: NBD - for Color LaserJet Pro MFP M479fdn, MFP M479fdw, MFP M479fnw;
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Extended service agreement - parts and labor - 5 years (from original purchase date of the equipment) - pick-up and return - repair time: 2 business days - for Joya Touch Basic, Touch Plus
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Extended service agreement (renewal) - parts and labor - 4 years - on-site - response time: next business day (for requests before 5:00 p.m.) - for Lexmark MS631dw
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