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Extended service agreement - advance parts replacement - 3 years - shipment - response time: NBD - must be purchased simultaneously with the product - for Elara 60 WS
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Extended service agreement - parts and labor - 1 year (2nd year) - on-site - response time: NBD - must be purchased before the standard warranty expires - for Lexmark B2338DW
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Technical support - phone consulting - 1 year - 24x7 - response time: 2 h - academic, for retail customers - for P/N: JW822A, JW822AR, JW823A, JW823AR, JW825A, JW825AR
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