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WD Silver Support extended service agreement - 1 year - shipment
WD Silver Support extended service agreement - 1 year - shipment
- Price:
$105,049.99
- Availability:
- Mfr #: HS00076
- UNSPSC #: 43201800
- Item #: 003674463
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Contact Zones Online support at 800.408.9663
Details
| Service & Support | Extended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - priority 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - priority 2 ¦ Technical support - phone consulting - 1 year - response time: 8 hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - priority 3 ¦ Technical support - phone consulting - 1 year - response time: 24 hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - priority 4 ¦ Technical support - e-mail consulting - 1 year - response time: 1 hour - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - priority 1 ¦ Technical support - e-mail consulting - 1 year - response time: 4 hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - priority 2 ¦ Technical support - e-mail consulting - 1 year - response time: 8 hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - priority 3 ¦ Technical support - e-mail consulting - 1 year - response time: 24 hours - availability: 11 hours a day (8:00 AM - 7:00 PM) / Monday-Friday - priority 4 ¦ New releases update - 1 year ¦ Technical support - knowledge base access - 1 year |
General
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 11 hours a day / 5 days a week |
