CX Cloud is a personalized connection to Cisco for accessing support, knowledge, insights and recommendations from Cisco experts to maximize the value of Cisco assets. CX Cloud also connects Customers with Cisco's global user base to share their expertise, exchange ideas and best practices.
With Level 2 Cisco will accelerate their Customers' journey in realizing their desired outcomes through 1-on-1 personalized coaching engagements. Solution Support is provided to streamline case management for solutions comprised of Cisco and Solution Support Alliance Partner products. Proactive features help avoid unplanned outages and save Customers' time and costs, while Customers can also boost productivity and retain talent through hands-on learning labs and certification preparation materials.